In the past year, Presbyterian Manors
of Mid-America experienced several locations that were
recognized with Exemplary Care recognition and zero
deficiency surveys, in addition to special recognition
from the Kansas Association of Homes and Services for
the Aging (KAHSA).
“We are proud of the staff at our
Manors and Villages for their achievement and for the
receipt of this recognition that a limited number of
retirement communities and adult care homes in our state
receive each year,” said William Ward, president
and CEO of Presbyterian Manors of Mid-America. “Not
only are we pleased that the programs at Arkansas City
Presbyterian Manor have been so recognized, but also
that two other Presbyterian Manors have received similar
recognition in the past 12 months.”
The letters of exemplary care are issued
jointly by the Office of the Governor and Secretary
of the Kansas Department of Health and Environment (KDHE)
based on the findings of KDHE survey teams. Arkansas
City Presbyterian Manor was recognized for the Resident
Assessment Protocol for pain management and the quality
assurance program at the Manor. The surveyors focused
on the program which promotes staff and family working
together to continually improve resident care. The staff
team, family and residents negotiated and developed
individualized plans to address specific problems. Interviews
with families revealed that they felt very comfortable
going to staff about any problem because they felt staff
would work with them to arrive at a solution.
“We believe that true quality of
care starts with focusing specifically on each resident
instead of a one size fits all approach,” said
Lynne Lawrence, Arkansas City Presbyterian Manor executive
director. “Developing personalized programs that
enable residents to live as fully as possible is our
goal.”
In addition, the Kansas
City Presbyterian Manor received an Exemplary Care
letter for the improvement of quality care programs
which have resulted in positive resident care and quality
of life outcomes. This included the development and
implementation of creative and innovative activity and
social programs to meet the needs of residents of varying
abilities, interests and levels of functioning. “Our
team has worked hard to provide a program of activities
that is meaningful and helpful to our residents,”
said Jerry Lindenbaum, executive director at Kansas
City Presbyterian Manor. “It’s always nice
when the state also recognizes those efforts, but most
important to us is that our residents are the ones who
benefit.”
Aberdeen
Village, located in Olathe, Kansas, received Exemplary
Care recognition in the areas of development and implementation
of a care management system. This has resulted in residents
regaining or maintaining the highest possible level
of mobility and for the physical environment of the
building being developed and maintained in a manner
that assures the residents of the highest degree of
function, autonomy, cleanliness and aesthetic appeal.
Following their spring KDHE survey, another Exemplary
Care letter cited Aberdeen’s development of creative
methods for meeting nutritional needs and personal preferences
of residents.
“It has been our philosophy from
the start that all residents should maintain the highest
level of independence possible,” said Chuck Nigro,
executive director at Aberdeen Village. “Being
able to move from one place to another on one’s
own is key to independence.”
At the KAHSA annual spring meeting and
awards banquet, the Wichita
Presbyterian Manor received the 2003 Excellence
in Service Award and Newton
Presbyterian Manor was selected for the 2003 Clinical
Care Award. The Excellence in Service Award recognizes
a KAHSA member for outstanding programs and services
to residents, families, staff or the community. For
the Wichita Manor, the award focused on the introduction
of formed pureed foods, transforming the appearance
of what is traditional for those who need pureed foods
into a plate of food that looks like the real thing.
It improves appetites and residents’ well-being.
For Newton, the Clinical Care Award recognized
the Manor’s adaptation of an acute care concept
to assist in better response and providing proven treatment
guidelines for primary nurses when a high risk area
develops for a resident. Adoption of the process has
resulted in improving quality indicators in several
areas of treatment.
“These kinds of programs are the
type of quality care and interaction with residents
and families that we strive for throughout our system
of retirement communities,” said Ward. “All
of our communities achieving special recognition from
the state and from KAHSA are to be commended for their
dedication and commitment to their residents and to
the teamwork environment that has been fostered with
employees to make this possible.”
In addition to these awards, several
Presbyterian Manor locations achieved a zero deficiency
rating on their annual surveys. They are: Aberdeen Village,
Arkansas City, Clay Center,
Newton, Salina, and Wichita.
The Kansas Association of Homes and Services for the
Aging (KAHSA) reports that only 10 percent of not-for-profit
retirement communities in Kansas complete their surveys
with no deficiencies noted. The following locations
received three or fewer deficiencies with no major deficiencies:
Emporia, Fort
Scott and Kansas City. According to KAHSA, only
10 percent of not-for-profit retirement communities
and nursing homes achieve a zero deficiency survey result.
“All of these locations deserve
recognition for the efforts they make to provide quality
care and programs every day for the residents who have
chosen Presbyterian Manors as their home,” Ward
said.
Presbyterian Manors of Mid-America is
a network of 17 not-for-profit retirement communities
in Kansas and Missouri. It has been in business since
1949 when the first community was constructed in Newton,
Kans. Kansas locations are: Arkansas City, Clay Center,
Dodge City, Emporia, Fort Scott, Kansas City, Lawrence,
Newton, Olathe, Parsons, Salina, Sterling, Topeka and
Wichita. In Missouri, Manors are located in Farmington,
Fulton and Rolla.
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